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For four decades, the Council on Accreditation (COA) has worked to improve the quality of human services around the globe. COA partners with organizations worldwide to develop and apply accreditation standards, and is supported by over 30 national and international organizations, and nearly 600 volunteers. COA’s peer-driven community works to promote the adoption of best-practice standards for human service organizations everywhere.
Any global organization working in the 21st Century needs a robust Web presence. When your mission depends on communicating with thousands of organizations and hundreds of volunteers around the world, maintaining a reliable and easy to use customer portal is a must. COA hired Presence to overhaul the MyCOA portal which organizations use to manage their applications, upload documentation, and check their accreditation status. Originally launched in 2012, the MyCOA user interface was difficult to navigate due to a flat, monochromatic design, no calls to action, and a busy, unintuitive navigation.
Working with design partner Busse, Presence did a complete redesign of MyCOA, from back-end technology to user experience. The work included launching the new MyCOA portal, building new internal processes to manage COA’s programs, and streamlining the user experience. Tim Stockert, Vice President of Information Technology and Business Intelligence for COA, highlighted Presence’s skill in this area. “I’ll go to Presence saying, ‘We need to improve an internal process or help our organizations and volunteers do their work more effectively and efficiently and they’ll work closely with us to build new tools and features that exceed our requirements,” he explained. “They’re really good at it.”
Service organizations and nonprofits of all types are all too aware of how funding and human resources are often in short supply. Technology that’s designed and built to serve core needs, and stay flexible enough to support future endeavors, helps keep those resources focused on serving your mission.
The new MyCOA helps everyone from COA employees to partner organizations deliver quality human services around the world. Among the key benefits of the project:
○ The portal is easier to use for organizations.
○ Internal staff spends less time on customer support.
○ A more efficient accreditation process for all.
Presence’s work with COA is ongoing, and Stockert remains happy with the results and the relationship. “The team at Presence can really drill in and help you identify your needs and problems and turn them into efficiencies,” he said. “And I like that whenever I call Presence, I get someone who knows me on the other end. They’re really skilled, and really good people.”